privacy policy

CAPT Plumbing ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following personal information:

• Name, phone number and email address
• Residential or business address and service location details
• Payment and billing information
• Details of the services you request or enquire about
• Any information you provide when contacting us or completing a form on our website

We may also collect technical information such as your IP address, browser type and site usage data through cookies and analytics tools.

How we collect information

We collect personal information directly from you when you:

• Request a quote or book a service
• Contact us by phone, email or through our website
• Make a payment
• Communicate with us in any other way

How we use your information

We use your personal information to:

• Provide plumbing services and respond to your enquiries
• Prepare quotes and process payments
• Communicate with you about jobs, bookings and follow-ups
• Meet our legal and regulatory obligations
• Improve our services and website

Disclosure of your information

We do not sell your personal information. We may disclose it to:

• Team members and contractors who help deliver our services
• Payment processors and accounting providers
• Third parties where required or authorised by law

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Information is stored securely, and access is limited to those who need it to perform their duties.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any privacy questions or requests contact us through the contact page form.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

Last updated: 6 July 2026